Terms & Conditions

 

DETAILS OF YOUR ORDER

Your order is produced to your own specification - please check the details on your order confirmation before signing to confirm acceptance. Please seek clarification if anything is unclear.

As we do not provide refunds if products are unsuitable, please make sure that the overall dimensions and the style of the products you ordered are suitable for the intended purpose. Please note that dimensions stated in the catalogue may vary to actual sizes.

RETURNS AND CANCELLATION

We do not accept any cancellation of orders and all monies paid will be forfeited in the event of a cancellation.

No changes or alterations to the original order can be accepted after 3 working days from the order date.

Please inspect your purchases. In the event that you discover any defect in manufacture, please contact the customer service department within 3 days.

We do not accept returns for items which are in good condition but found to be unsuitable after delivery or collection.

Please be aware that some furniture finishes may tarnish overtime and it is a natural occurrence. This will not be considered as a manufacturing defect.

Leather, wood, stone & metal are natural materials and may vary. Knots, open grain and mineral deposits are natural.

Please be aware that some furniture has a distressed finish (such as distress/scratch marks, antiquing etc.) which is intended. This will not be considered as a manufacturing defect.

PAYMENT

For all orders, a 50% deposit is required to activate the order. The remaining 50% balance must be paid before delivery schedule will be arranged.

If the balance 50% is still not paid upon delivery of the items, the goods will be returned to warehouse and an additional delivery fee will be charged. This delivery fee will be a minimum of $80.00 and vary upwards according to the size and complexity of the delivery.

Legal title of any of the items supplied shall remain with us until full payment has been received.

DELIVERY AND INSTALLATION

Free delivery will be provided for all orders amounting to a minimum of $1000.00.

Full payment must be made before a delivery schedule can be arranged.

All orders of lesser amount can either be collected at the showroom or delivered for a fee starting at $80.00, depending on the size and complexity of the delivery.

For all customisation orders, the estimated delivery date given to you is an approximate and is given in good faith. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.

Our Delivery team operates 0900 – 1200 and 1300 – 1800 Monday to Sat. We may deliver at other times where it is mutually convenient to do so; however we are not obliged to.

You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.

If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur an additional charge. In the event that the installer damages any concealed electrical wires or water pipes, Greyhammer Pte Ltd is not liable to any damages.

Please ensure that your purchases is delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be made within 3 working days to our after sales customer service department.

Where an order has been held in the warehouse for more than 2 months after the contract has been made, we reserve the right to charge a storage fee starting at $50 per week per cubic metre until the delivery is arranged.

A limited one-year warranty on all products, excluding normal wear and tear, misuse or tampering. Servicing after the warranty period is subject to labour charges on top of an assessment fee of SGD$150.00.

STORE COLLECTIONS

When collecting your order from the store you must sign to agree that the goods have been received in a satisfactory condition and that the order is complete. Once the goods have left our premises we will take no further liability for the transportation and assembly of these products.

DUTIES AND TAXES

All fees, duties and charges levied or imposed by any government authority, including but not limited to custom duties, shall be borne by you and paid upon first demand without any deduction or set-off whatsoever.

The conditions herein shall be subject to and constructed in accordance with the laws of the Republic of Singapore.

In case any provision of this contract shall be, or shall at any time become, invalid, illegal of unenforceable, such as invalidity, unenforceability or illegality, shall not in any way prejudice, affect, limit or impair the validity, enforceability or legality of any of the provisions of this contract.