Our Limited Warranty
GreyHammer warrants that all our furniture be free of defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table below.
GREYHAMMER will repair or replace part(s), at our discretion if a product deemed defective due to a manufacturing defect that is not the result of normal wear and tear, or a natural characteristic of the material used within the warranty period. Additional Limitations described herein apply.
This limited warranty is valid for only the original purchaser and becomes effective with your delivery date. An original sales receipt is required to establish purchase date and the delivery address.
Any claims will have to be emailed to email@example.com attached with a brief description of the defect, Photo(s) of the Defect and Sales Invoice. Or contact your dedicated sales representative.
This warranty covers respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.
GreyHammer warrants the frame against breakage due to defects in material for 2 years.
GreyHammer warrants the seat cushions against loss of resiliency due to defects in material and workmanship for 1 year. The loss of resiliency should not, however, be confused with a slight softening and flattening of the fibres and foam that will occur as a result of normal use and ageing. Cushions and filling material will begin to soften and conform to the shape of the user and these qualities should not be considered manufacturing defects.
GreyHammer warrants against defects in material or workmanship of 1 year. This warranty does not cover fading (upholstered fabric should never be placed in direct sunlight), piling, cleaning, or shrinkage; and is not valid where there is evidence of soiling, misuse, abuse, negligence, accidents or commercial use. Please note: dye lots may vary and is characteristic of certain fabrics. The warranty goes not apply to dye lot variance, and the exact match of shade on fabric repairs cannot be assured. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.
Fabric damage or failure due to chemical treatment other than by the fabric manufacturer or improper cleaning is also excluded from this warranty.
Household pets should not be allowed on your furniture. Evidence of animal use will void any warranty by GreyHammer.
GreyHammer warrants the leather from defects in materials and workmanship, seam slippage and crackings. Leather is a natural product, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.
GreyHammer warrants the wood furniture against defects in material and workmanship for 1 year. Because wood furniture is a product of nature, characteristics such as knots, grain variation, color variation and mineral streaking are not to be considered defects and are thus not warranted. Small cracks and fissures may develop with changes in humidity and temperature. This is a natural, uncontrollable characteristic of solid wood furniture.
Due to the natural ageing process of wood, cracks may appear over time but this will not affect the durability and strength of the furniture; are in no way to be considered a defect. Small cracks and fissures may develop with changes in humidity and temperature. This is a natural, uncontrollable characteristic of solid wood furniture. Original colour restoration for wood furniture left indoor or outdoor, and any misuse of chemical treatments or protective coatings voids all warranties of GreyHammer.
GreyHammer warrants the metal furniture against defects in material and workmanship for 1 year. Abrasive scratches disturbing the finish and resulting in rust or tarnishing are not covered.
MARBLE, GRANITE, TRAVERTINE, ONYX & OTHER NATURAL STONES DO NOT HAVE A WARRANTY
GreyHammer’s Natural marble materials will have color and shade variations, no two slabs will be the same. Pits (Pin Holes) and fissure cracks are normal characteristics. At any part of a uniform looking color there may be a vein or spot or off-color markings of an undetermined size. These markings cannot be avoided when cutting and polishing.
Nature's own imperfections such as random mineral streaking and color variation should be expected (and desired) and are not warranted.
GreyHammer warrants to the original owners of installed quartz, porcelain, and sintered stone surfaces for a period of fifteen (15) years from the date of installation of the surfaces in your residence that the material will be free from manufacturing defects. If a manufacturing defect occurs during the warranty period, GreyHammer will at its option, repair or replace the defective quartz surfaces.
What this limited 15-Year Warranty Covers:
What this limited 15-Year Warranty does not cover:
Natural glass manufacture characteristics such as small air bubbles, surface waviness and light pitting are to be expected and are not defects.